Terms of Service

1. Who we are and what the app does

Treni Alert (the “App”, the “Service”, “we”) is an independent mobile application that monitors the publicly available seat availability on trains operating in Italy and notifies you when a seat becomes available on a train you have chosen to follow.

The App is designed to make everyday life easier for train travellers by saving time otherwise spent checking availability manually. It is purely an informational support tool.

2. No ticket sales

• The App does not sell, resell or issue train tickets.
• The App does not make reservations and does not hold seats on your behalf.
• We do not process ticket payments and do not collect money on behalf of railway operators.
• Any ticket purchase takes place exclusively through the railway operator’s official channels (website, app or ticket office). Where the App points you to those channels, it does so solely for your convenience.

3. Independence and trademarks

Treni Alert is an independent product. We are not affiliated with, sponsored by, endorsed by or otherwise connected to Trenitalia S.p.A., Italo - Nuovo Trasporto Viaggiatori S.p.A., Trenord S.r.l., Rete Ferroviaria Italiana (RFI), Ferrovie dello Stato Italiane or any other transport operator or public authority.

Any names, trademarks, logos and designations referenced belong to their respective owners and are used purely descriptively (nominative use) to identify the operator or route an item of information relates to. Such use does not imply any partnership or endorsement.

4. Data sources and no warranties

The information shown in the App is derived from publicly accessible sources and may be processed or aggregated. Data on timetables, availability, prices and train status:

• may be incomplete, delayed or inaccurate;
• may change at any time without notice;
• does not constitute confirmation of bookability: a seat reported as available may no longer be available at the time of purchase.

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including - without limitation - warranties of accuracy, continuity, fitness for a particular purpose or freedom from error. Always verify information on official channels before making any travel or purchase decision.

5. Notifications

Notifications (push, e-mail or in-app) are provided on a best-effort basis but with no guarantee of timeliness or actual delivery. Receipt depends on factors outside our control (network, operating system, device settings, third-party services). We do not guarantee that you will receive a notification for every seat that becomes available, nor that the seat will still be available after the alert.

6. Acceptable use

You agree not to:

• use the App for unlawful purposes or in breach of third-party rights;
• attempt to access, copy, decompile or interfere with our systems or those of third parties;
• overload the infrastructure with automated or abusive requests;
• resell, redistribute or commercially exploit the Service without our written consent.

7. Account, subscriptions and in-app purchases

Some features are free; others require a paid Premium subscription. Subscriptions are managed through the Apple App Store and its payment, renewal and refund terms. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the period, via your App Store account settings.

The free tier allows the creation of a limited number of alerts; Premium increases that limit and removes ads. The exact features and limits may be updated over time.

8. Advertising and third-party services

The free version may display ads served by third-party networks. The App also relies on third-party services (e.g. for push notifications, subscription management and analytics). Use of those services is also governed by their respective terms and privacy notices. For details on the data processed, see our Privacy Policy.

9. Limitation of liability

To the maximum extent permitted by law, Treni Alert and its owners are not liable for any loss or damage - direct or indirect, including tickets not purchased, seats no longer available, missed trains, extra costs or lost profits - arising from: inaccurate or delayed data, missing or late notifications, unavailability of the Service, or decisions made on the basis of information in the App.

You remain solely responsible for your travel and purchase decisions. Nothing in these terms excludes liability that cannot be excluded by law.

10. Changes to the Service and these Terms

We may modify, suspend or discontinue the Service (in whole or in part) and update these Terms at any time. For material changes we will update the date at the top of this page. Continued use of the App after changes are published constitutes acceptance of them.

11. Governing law

These Terms are governed by Italian law. For consumers, the mandatory rights provided by applicable law remain unaffected, including the consumer’s place of jurisdiction.

12. Contact

For any questions about these Terms, write to support@trenialert.it or visit our Support page.